Refunds

Refund &

Cancel whenever you like. Here is exactly what happens to your plan and your money.

Last updated 11 November 2026

1. Cancelling

Cancel in Settings → Plan and billing. A subscription keeps working until the end of the period you already paid for, then stops renewing. Pay as you go and bring-your-own-key plans stop at once, and you are not charged again.

2. When you can get a refund

You were charged twice, or charged an amount different from the price shown.
You were charged after cancelling, because of an error on our side.
You ask within 7 days of your first subscription payment and have used little of the AI allowance.

3. When we cannot refund

Renewal periods already in use, AI tokens already consumed on pay as you go, and charges by your own AI provider on a bring-your-own-key plan.

4. How to ask

Email info@setups.works from the address on your account, with the date and amount of the payment. We reply within 3 working days.

5. How long a refund takes

Approved refunds go back to the original payment method within 5 to 7 working days. Your bank may take a little longer to show it.